Certified Healthcare Technology Specialist (CHTS) Process Workflow & Information Management Redesign Practice Exam

How can resistance to change be effectively overcome?

1. Identifying champions

2. Using strict policy enforcement

3. Implementing changes without input

4. Changing the leadership team frequently

The correct answer is: Identifying champions

Identifying champions is a crucial strategy in overcoming resistance to change. Champions are individuals within the organization who are enthusiastic about the change and play a pivotal role in advocating for it. They can influence their peers, help to articulate the benefits of the change, and address concerns or misconceptions among staff. By leveraging the credibility and relationships of these champions, organizations can create a supportive environment that encourages others to embrace change rather than resist it. When champions are involved, they can serve as bridges between management and the staff, facilitating dialogue and fostering a culture of collaboration. This approach not only helps to alleviate fears associated with the change but also can enhance employee engagement by making them feel heard and valued in the process. Additionally, champions can provide valuable feedback to the leadership team, helping to refine the change efforts based on the insights and concerns of the broader workforce, thereby fostering greater acceptance of the changes introduced. In contrast, other approaches such as strict policy enforcement or implementing changes without input tend to alienate employees and generate further resistance. Similarly, frequently changing the leadership team can lead to instability and confusion, undermining trust and making it difficult to establish a clear vision for change. Thus, identifying champions stands out as an effective and constructive method for facilitating a smoother transition during