Certified Healthcare Technology Specialist (CHTS) Process Workflow & Information Management Redesign Practice Exam

What factor significantly affects the usability of an EHR system in a healthcare facility?

1. Network security measures

2. Screen display

3. Patient feedback systems

4. Documentation policies

The correct answer is: Screen display

The usability of an Electronic Health Record (EHR) system is heavily influenced by the screen display. A well-designed screen display can enhance user experience by facilitating ease of navigation, ensuring clear visibility of important information, and providing intuitive access to features. When healthcare providers interact with an EHR system, they need to quickly find and enter data without unnecessary complexity or confusion. A clean and organized screen display that prioritizes relevant information helps minimize cognitive load, reduces the likelihood of errors, and increases overall efficiency in clinical workflows. Good screen design also allows for customization and adjustments based on individual user needs, which can further improve usability. Elements such as color schemes, font sizes, and layout are critical as they can either draw attention to important tasks or make it difficult for users to locate necessary information. While other factors—such as network security measures, patient feedback systems, and documentation policies—are also important in the context of an EHR system, they do not directly influence how users interact with the system on a day-to-day basis as much as the screen display does. These other factors play supporting roles in the overall functionality and effectiveness of the EHR but are not as central to immediate usability.