Certified Healthcare Technology Specialist (CHTS) Process Workflow & Information Management Redesign Practice Exam

Which program is utilized by CMS to assess patient satisfaction with hospital care?

1. HCAHPS

2. CAHPS

3. NCHS

4. TJC

The correct answer is: HCAHPS

The program utilized by CMS (Centers for Medicare and Medicaid Services) to assess patient satisfaction with hospital care is HCAHPS. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is specifically designed to measure patients' perceptions of their hospital experience. This standardized survey allows for the benchmarking of patient experience data across hospitals, promoting transparency and accountability in hospital care. HCAHPS focuses on key aspects of the patient experience, including communication with nurses and doctors, responsiveness of hospital staff, and pain management, among others. The results of this survey provide valuable insights to consumers choosing hospitals and help hospitals identify areas for improvement in patient care and service.